Fault-finding Vaal Triangle, Sasolburg and beyond · written price before I start

Electrical fault finding, Vanderbijlpark and the Vaal.

Something keeps tripping. Let's find out why. Find your problem below. Each one tells you what it usually is, what to do right now, and what not to do. A fault has to be found before it can be priced honestly, so this work is priced on site and you get the figure in writing before I start. Callout R300, and I waive it if the job comes to more than R300.

WhatsApp Danie Tell me your suburb and what the board is doing. A photo of the open board helps.
Call Danie — 072 839 6259Burning smell or sparks? Phone, don't type.
Written price before work starts R300 callout, waived on quote acceptance 12-month workmanship guarantee
Before you read anything else the three that can't wait

Three things mean switch off now.

Most electrical faults are annoying. Three of them are dangerous, and they all mean the same thing: switch the main switch off and phone somebody.

A burning smell or scorch marks at the board, a plug or a switch. Buzzing, crackling or sparking from the DB board. A plug, switch or cable that is hot to touch.

Smoke or flames? Get everyone out of the house first, then phone the fire brigade on 016 430 1816. Never throw water at an electrical fire.

And one thing you must never do. Do not tape, strap or wedge a tripping switch to hold it up. That switch is the only thing standing between a fault and a fire — or between a fault and somebody in your house getting hurt.
How a fault gets pricedBefore any work
Written price before any work startsAlways
The fault itselfPriced on site
Callout to come and find the faultR300
Callout waived when you accept the quoteYes
Callout waived when you accept the quoteYes
After hours and weekendsSurcharge, told upfront
Parts and repairsQuoted, itemised
Workmanship guarantee12 months
Wat's stukkend? seven faults, and what each one usually is

Find your problem.

These are the seven I get called for most in Vanderbijlpark, Vereeniging, Three Rivers, Sasolburg, Vaalpark and Meyerton, and further afield on request. Read yours, do the safe steps, then tell me what's happening.

Aardlek slaan uit · the number one call

Earth leakage keeps tripping

What it usually is. Five suspects. Several appliances each leaking a little, adding up past 30 mA. Water where it shouldn't be after rain — pool pump, lapa, gate motor, outside plugs. One faulty appliance, often a kettle, iron, dishwasher or geyser element. An earth leakage unit that has simply aged. Or a real fault in the fixed wiring, sometimes in the roof.

Do this now. Switch everything off at the wall plugs. Reset the earth leakage once. Then switch appliances back on one at a time and write down which one drops it. Note whether it trips instantly or after a few minutes — that tells me a lot.

Don't. Don't tape the switch up. Don't leave the earth leakage off "just for tonight". Don't reset it twenty times in a row.

What I do. I ramp-test the unit to confirm it actually trips at 30 mA and how fast. Then I isolate circuits one at a time and measure insulation resistance until the leak shows itself. Then I fix that — not everything near it.

Tell Danie about this one

Half the house is dead

What it usually is. A tripped or failed circuit breaker. A loose or burnt neutral at the board or in a junction box. A cooked connection behind a plug where somebody ran an extension years ago. Sometimes it is the supply side, not you.

Do this now. Look outside first — streetlights and neighbours dark too? Then it is the supply, not your house. If it is only you, open the board cover and see which switch has moved. Reset it once, gently.

Don't. Don't force a breaker that will not stay up. Don't start pulling wires out of the board. Don't call it a "power failure" until you have looked at the neighbours.

What I do. I check the supply at your main switch first, so you are not paying me for the municipality's fault. Then I track the dead section by measurement — board, neutral bar, junctions — and repair or replace the connection that failed.

Tell Danie about this one
Brandreuk by die bord · phone, don't type

Burning smell or buzzing at the DB

What it usually is. A loose connection heating up under load. An overloaded or worn breaker. A busbar arcing inside the board. This is the fault that becomes a house fire, and it does it at night in winter when everything is switched on.

Do this now. Switch the main switch off. Then phone me — don't type, phone. If there is smoke, sparking or flame, get everyone out and phone the fire brigade on 016 430 1816.

Don't. Don't throw water at it. Don't open the board yourself. Don't decide it can wait until the weekend because it has "been like that a while".

What I do. This is the one I drop other work for, and I will tell you on the phone when I can be there. I isolate the supply, lock it and tag it before the cover comes off — the way I did on plant. Then I find what has cooked, and I show you the photo. Small jobs are a connection or a breaker. Bad ones mean a new board.

Phone Danie now — 072 839 6259
Ligte flikker

Lights flickering or dimming

What it usually is. One room flickering is usually a loose connection or a tired switch. The whole house dimming when the geyser, pool pump or borehole starts can be normal — or it can be a loose neutral, which is the one that quietly kills appliances. New LED globes on an old dimmer flicker for their own reasons.

Do this now. Write down whether it is one room or the whole house, and whether it happens when something big switches on. Look at the neighbours' lights during the same minute if you can.

Don't. Don't keep buying globes. Don't ignore whole-house flicker — a loose neutral can put too much voltage on half your circuits and cook your electronics.

What I do. I measure the voltage under load, check the board and the neutral connections, and check the supply side. If it is the municipality's cable I tell you, and I give you the number to phone.

Tell Danie about this one
Heining slaan die aardlek uit

Electric fence trips the earth leakage

What it usually is. A branch or wet creeper touching the wires. Water in the energiser box or in its mains supply after a storm. A failing energiser. Or isolators and tensioners at the end of their life — they don't last forever, and a whole row of tired ones causes trips at three in the morning.

Do this now. Switch the fence energiser off at its isolator, then reset the earth leakage. If the house now stays on, the problem is on the fence side. Walk the fence line in daylight and look for vegetation touching the wires.

Don't. Don't grab the fence wires to test them. Don't leave the earth leakage switched off so the fence can stay on — that unit is protecting your whole house.

What I do. I split the two sides. The mains supply to the energiser is electrical work and I fix that. The fence system itself has its own separate certificate with its own inspection, and if you need that, it gets sorted out too.

Tell Danie about this one
Krag het gespring

Appliances dead after an outage

What it usually is. The power does not come back gently. When the supply comes back on, the restoration spike is what kills TVs, decoders, routers, fridge control boards and gate motors. Low voltage before an outage does its own damage to motors.

Do this now. During an outage, unplug the sensitive things at the wall. When the power returns, wait a few minutes before plugging back in, and check your board before you assume the appliance is dead.

Don't. Don't assume your insurer will simply pay. Since 2023 most South African insurers exclude damage from the interruption or restoration of supply, and carve out only scheduled, phased load shedding, which an unplanned outage is not.

What I do. I check your board and your earthing, then I fit surge protection at the DB myself, where it belongs, with plug-level protection on the expensive items. Only about one in five insured households has any surge protection at all.

Quotedsurge protection at the board priced from a photo of the open board Tell Danie about this one
Geyser slaan uit

The geyser trips the board

What it usually is. An element leaking to earth. Elements last three to five years in Vaal water, and a leaking one trips the earth leakage every time it heats. Also common: a failed thermostat, water in the isolator box, or a breaker that is the wrong size for the element.

Do this now. Switch the geyser off at its isolator — usually a switch on the wall or in the roof — then reset the board once. If everything stays on with the geyser off, you have found your circuit.

Don't. Don't bypass the thermostat to stop it tripping. Don't keep resetting a board that trips the moment the geyser heats. And don't ignore popping or crackling noises from the tank.

What I do. I test the element resistance and its insulation, check the thermostat, the isolator, the bonding and the breaker size, then replace what has actually failed. A burst or leaking tank is a plumber's job, and I will say so.

Tell Danie about this one
How I work the difference you pay for

I find the cause. I don't swap parts.

The cheap way to "fix" a tripping board is to change the earth leakage unit, then a breaker, then a plug, and keep billing until it stops. Sometimes it stops by itself and everyone claims victory. Then it comes back in the rain.

I test instead. Insulation resistance, earth continuity, a proper trip test on the earth leakage, voltage under load. Numbers, not guesses. Twenty years on Sasol and Iscor plant teaches you that a fault you did not measure is a fault you did not fix.

Before I open anything I isolate it, lock it, tag it and test it. Nobody switches it back on by mistake, because the key is in my pocket. It takes ten extra minutes.

You get a written price before work starts, photos before and after, and a 12-month guarantee on my workmanship. If what I fixed fails inside a year because of my work, I come back for nothing.

If I can't tell you what caused it, I haven't finished. Making it go quiet is not the same as fixing it.
Danie du Toit · Vanderbijlpark
The callout comes off the bill. The callout is R300, and I waive it when you accept the quote. You never pay twice for me finding the problem.
A fault gets priced on site. I can tell you a lot from a photo of your open board and I will give you a straight answer for nothing. But an honest price for a fault comes after I have found it, and you get that in writing before I start. If it is not worth fixing, I will say that too.
Free advice check this before you pay anyone

Is it your house, or the supply?

When the power goes off, some problems are inside your house and some are on the supply side. Two minutes of checking tells you which one you have, so you do not pay a callout for something an electrician cannot fix.

  1. Look at the neighbours.

    Streetlights and neighbours off as well? It is the supply, not your house. Phone the supplier, not an electrician.

    Emfuleni municipal supply: 016 430 1612 · Eskom-supplied areas: 0860 037 566
  2. Check your prepaid meter.

    Blank display or an error code? That is units, vending or a meter fault. Never let anybody "bypass" a meter — the fine is heavy and it is a criminal charge.

    Smart meter enquiries: 016 931 0707
  3. Then look at your board.

    Main switch or earth leakage down? Switch everything off, reset once, and note which switch moved and what was running at the time. Trips again straight away? Stop there and phone me.

    That's my job: WhatsApp Danie
Straight answers asked on the phone every week

Before you phone.

What does a callout cost?
Asking me a question costs nothing. Finding a fault means coming out, so the callout is R300, and I waive it when you accept the quote. The work itself is priced on site once I have found the fault, and you get that in writing before I start. After-hours and weekends carry a surcharge, and I tell you what it is before I leave home.
Can you tell what's wrong from a photo?
Partly. A photo of your open DB board with the switches visible tells me the age of the installation, whether there is an earth leakage unit, whether there is surge protection, and what has been added over the years. That is enough for me to price a board job or a surge protector honestly. It is not enough to price a fault. A leak has to be found with an instrument, circuit by circuit, so a fault is priced on site and you get the figure in writing before I start.
Do you come out after hours?
For real emergencies — burning smell, sparking, a whole house dead when the neighbours have power — yes, and I quote the after-hours rate on WhatsApp before I drive. For everything else I tell you when I can come and I keep to it. I run one bakkie, not a call centre, so I don't overbook.
My earth leakage trips with everything unplugged. Now what?
Then the leak is in the fixed wiring or in something wired in — the geyser, the stove, an outside circuit, a gate motor, a pool pump, or damp cable in the roof. That is a proper fault-finding job: circuits isolated one at a time and insulation resistance measured on each. It is priced on site once I have found it, in writing before I start, and you get the reading that proves what it was.
Will you fix it while you're there?
Most faults, yes — I carry the common parts. Earth leakage units, breakers, plugs, switches, geyser elements and thermostats are on the bakkie. If it needs a part I don't carry, you get the price and a date before I leave, and no deposit on small work.
Do you fix washing machines and dryers?
Anything wired in — stoves, ovens, hobs, geysers — yes. Portable appliances like washing machines and dryers I will look at while I am there, but I would rather refer you to a proper appliance technician than charge you for a maybe. Tell me what it is doing and I will tell you which of the two it is.

Tell me
what's happening.

Your suburb, what the board is doing, and when it started. A photo of the open board helps. I'll tell you what it's likely to be and when I can come.